Man With Van Bickley Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Bickley provides house removals, single-item transport, collection, delivery, and related moving services within the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These terms apply to all standard bookings unless a separate written agreement has been made. The purpose of this page is to explain the service in clear legal language, including the booking process, payment rules, cancellation rights, liability limits, waste handling, and the law that applies.

For the avoidance of doubt, references to we, us, and our mean the service provider operating under the name Man With Van Bickley. References to you and your mean the customer, hirer, or person requesting the service. These terms are intended for consumer and business customers alike, although additional protections may apply where you are acting as a consumer under UK law. If any part of these terms is found to be unenforceable, the remainder will continue in force.

The service may include the supply of a vehicle, one or more staff members, loading and unloading assistance, local or long-distance transport, and reasonable handling of items that can be safely moved by a typical van removals service. We reserve the right to refuse any item or task that is unsafe, unlawful, badly described, or beyond the capability of the vehicle or crew allocated for the job. Customers are responsible for ensuring that the booking information they provide is accurate and complete.

Booking Process

All bookings are subject to availability and acceptance by us. A request for a quote does not create a binding contract. A booking becomes confirmed only when we have accepted the job, agreed the service details, and, where required, received any deposit or prepayment. The customer must provide accurate information about collection and delivery addresses, access conditions, item sizes and weights, parking restrictions, staircases, lifts, and any special handling needs. If the details supplied are incorrect or incomplete, we may revise the quote, adjust the service plan, or decline to proceed.

It is your responsibility to ensure that the items to be moved are suitable for transport. This includes disclosing fragile goods, high-value possessions, appliances requiring disconnection, furniture that needs dismantling, and any items that may require extra labour. A man with a van in Bickley service is designed to be flexible, but it is not a substitute for specialist packing, crating, or regulated removal of hazardous materials. If we believe that the job poses a risk to persons, property, or the vehicle, we may suspend the work until the risk is resolved.

Where an estimated arrival window is provided, it is an estimate only and may change due to traffic, weather, access issues, loading delays, or circumstances beyond our reasonable control. We will aim to communicate significant delays where reasonably possible. Time-critical appointments must be disclosed before booking. Any booking made for a fixed time may still be affected by unforeseen operational issues, but we will act reasonably and keep disruption to a minimum. Customers should ensure that someone authorised is available at both collection and delivery points.

Payments

Unless otherwise agreed in writing, payment is due in full on completion of the service. In some cases, we may request a deposit, part-payment, or full advance payment to secure the booking. Accepted payment methods may include bank transfer, card payment, or other methods agreed at the time of booking. Any deposit paid may be non-refundable where stated at the point of booking and where we have reserved time and resources specifically for your move. Prices may be based on an hourly rate, a fixed fee, or a combination of both, depending on the nature of the work.

All quoted prices are based on the information supplied at the time of enquiry. If the scope of work changes, for example because there are more items, delayed access, longer loading times, additional floors, extra mileage, or waiting time beyond what was agreed, we may charge an additional fee. Any extra charges will be explained as soon as reasonably possible. The customer must pay for any parking charges, tolls, congestion-related charges, or other third-party costs incurred in performing the service, unless these were expressly included in the quote.

Late payment may result in administrative charges, interest, or recovery action to the extent permitted by law. We may suspend or refuse future services if a payment remains outstanding. If a customer disputes an invoice, they must notify us promptly and in good faith. Undisputed amounts must still be paid by the due date. Nothing in these terms affects any statutory rights you may have as a consumer.

Cancellations and Amendments

Customers may cancel or amend a booking by giving notice as early as possible. Where a cancellation is received within a reasonable period before the scheduled service, we may refund any sums already paid, less any genuine pre-estimate of costs incurred and any non-refundable deposit clearly disclosed at the time of booking. If cancellation is made at short notice, or if our team arrives at the agreed location and cannot complete the job because of access issues, incorrect information, or customer non-attendance, a cancellation fee or call-out charge may apply.

We may also cancel or reschedule a booking if circumstances make it impossible or unsafe to provide the service as planned. This may include vehicle failure, staff illness, severe weather, road closures, illegal parking restrictions, or events outside our control. In such cases, we will attempt to offer an alternative time or date. Our liability for cancellation caused by events beyond our reasonable control is limited to refunding any amount paid for the affected service, unless the law requires otherwise.

Any request to change the time, date, route, or volume of work must be agreed by us. Changes are not guaranteed and may affect the price. If a revised job is materially different from the original booking, we may treat it as a new booking. Customers are advised to check all details before confirmation, particularly where property access, item count, or timing is critical.

Liability and Risk

We will take reasonable care when carrying out the service, but our liability is subject to the limits set out below and to any mandatory consumer protections that cannot be excluded under UK law. We are not responsible for loss or damage caused by inaccurate information, inadequate packing by the customer, hidden defects in furniture or property, or items that are inherently fragile, perishable, unstable, or improperly secured. Where the customer packs items, the customer is responsible for the adequacy of that packing unless the damage is caused by our negligence in handling.

We do not accept liability for indirect or consequential losses, including loss of profit, missed appointments, business interruption, emotional distress, or loss of opportunity, except where such liability cannot be excluded by law. To the maximum extent permitted, our total liability for any claim arising out of a single booking shall be limited to the amount paid or payable for that booking, unless a different limit is agreed in writing. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited.

It is your responsibility to safeguard documents, valuables, cash, jewellery, passports, and other high-value items. We strongly recommend that such goods are carried by you personally or declared in advance for special handling. If you ask us to move items of unusually high value, the availability of cover or enhanced handling may need to be agreed before the job begins. Any claim for loss or damage must be reported as soon as reasonably possible and, where practicable, before the crew leaves the delivery address.

Customer Responsibilities and Access

The customer must ensure that all access routes, doors, hallways, driveways, loading areas, and parking arrangements are suitable for the vehicle and the work required. If parking permits, temporary suspensions, estate access permissions, or building management approvals are needed, these must be arranged by the customer unless we have expressly agreed otherwise. Delays caused by inaccessible premises, insufficient parking, missed keys, locked lifts, or restricted loading areas may result in extra waiting charges or a failed-service charge.

You must ensure that any items for removal are lawfully owned by you or that you have the owner’s permission to move them. We are not obliged to transport items that appear stolen, unlawfully possessed, or subject to a legal restriction. We may refuse to handle items that are dangerous, contaminated, leaking, improperly sealed, or likely to damage the vehicle or other goods. If we suspect a safety issue, we may stop work immediately and seek further instructions.

If dismantling or reassembly is requested, we will only do so where it is reasonably safe and practical. We are not responsible for pre-existing defects, hidden weaknesses, or issues arising from unsuitable furniture design. Customers should empty drawers, secure loose parts, and disconnect appliances unless otherwise agreed. We are not liable for damage caused by items being left loaded with contents, unless we were expressly instructed to handle them in a particular way and accepted that instruction.

Waste Regulations and Prohibited Items

Our service is not a licensed waste disposal service unless specifically stated in writing. We will only remove items that are lawfully transferable and that have been clearly described in the booking. Under UK waste regulations, certain materials may require specialist handling, transfer notes, or authorised disposal routes. The customer must not ask us to transport or dispose of controlled waste, hazardous waste, chemicals, asbestos, gas cylinders, oils, paints, batteries, biomedical waste, or any substance that is prohibited or requires specialist certification unless we have expressly agreed and are legally permitted to do so.

If items are described as waste, rubbish, or clear-outs, the customer must disclose the exact nature of the material before the booking is confirmed. We reserve the right to refuse any item that falls within regulated waste categories or that may create a pollution, fire, or contamination risk. Where we agree to carry waste-related items, the customer must provide truthful information and cooperate with all legal requirements, including documentation, segregation, and unloading instructions. Any failure to disclose hazardous or regulated waste may result in additional charges, refusal of service, or reporting to the relevant authority where required by law.

It is the customer’s responsibility to ensure that any waste presented for removal is lawful, accurately described, and suitable for the agreed service. If waste is left with us after a job without prior agreement, we may treat it as abandoned only where the law allows. Otherwise, the customer remains responsible for arranging compliant removal. These terms do not permit either party to breach environmental, transport, or waste management legislation.

Insurance, Complaints, and Governing Law

We may maintain appropriate insurance cover for the type of service provided, but cover levels and exclusions depend on the policy in force at the relevant time. The existence of insurance does not create any additional liability beyond these terms or the policy wording. Customers who wish to rely on their own insurance should ensure that their policy covers transit, removal, and handling by third parties. We are not responsible for any excess payable under a customer’s insurance policy.

If you have a complaint, you must raise it promptly and provide reasonable details, including photographs where appropriate and a clear explanation of the issue. We will review the matter in good faith and may request access to inspect the alleged damage or loss. A failure to report a problem promptly may affect our ability to investigate and may reduce any remedy available. Any remedy offered will be proportionate to the circumstances and in line with these terms and applicable law.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, these terms, or any booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. The headings in this document are for convenience only and do not affect interpretation. By proceeding with a booking, you confirm that you understand and accept the terms applicable to Man With Van Bickley services.