Terms and Conditions
Man with Van Bickley Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Bickley provides removal, transport and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company requesting or using our services.
We, Us, Our means Man with Van Bickley, the provider of removal and transport services.
Services means any removal, transport, loading, unloading, packing, unpacking, storage, or related services we agree to provide.
Goods means any items, property or belongings transported or handled by us on behalf of the Customer.
Booking means a confirmed request by the Customer for services on a specified date and time, whether made by telephone, online, or in writing.
2. Scope of Services
We provide man and van, house and flat removals, office removals, furniture transport, and related loading and unloading services in Bickley and surrounding areas, as well as throughout the wider UK where agreed in advance.
Our services are provided on the basis of the information you supply at the time of booking, including collection and delivery addresses, access details, the nature and quantity of goods, and any special requirements. We reserve the right to refuse or amend a booking if the information provided is incomplete, inaccurate or misleading.
3. Booking Process
3.1 A booking is made when you request our services and we confirm acceptance, including the proposed date, time, vehicle size, number of operatives and estimated duration or fixed price.
3.2 Bookings may be made by telephone or through our online or written booking process. We may ask for additional details to assess access, parking, and the scale of the work.
3.3 Your booking is not guaranteed until it has been confirmed by us. We reserve the right to decline a booking at our discretion, including where we believe the job cannot be carried out safely or lawfully.
3.4 You are responsible for ensuring that all information provided at the time of booking is correct and complete. Any changes, such as address amendments, additional items, or schedule changes, must be communicated to us as soon as possible and may result in additional charges.
4. Pricing and Quotations
4.1 Our charges may be based on an hourly rate, a fixed price quotation, or a combination of both, as confirmed at the time of booking.
4.2 Any quotation is given based on the information provided by you. If the work on the day is materially different from what was described, we may adjust the price accordingly. This includes situations where:
The volume of goods is greater than stated.
Access is more difficult than advised, for example long walking distances, stairs, or narrow doorways.
Additional services are requested on the day, such as dismantling, packing, or extra drop-off points.
4.3 Quotations do not include any parking fees, congestion charges, tolls, fines or permits unless expressly stated. These costs are the responsibility of the Customer and may be added to the final invoice.
4.4 All prices are provided in pounds sterling. Any applicable taxes will be made clear at the time of quoting where relevant.
5. Payments and Deposits
5.1 We may require a deposit to secure your booking. The amount of the deposit and due date for payment will be advised at the time of booking.
5.2 Unless otherwise agreed in writing, payment of the balance is due on completion of the services on the day of the move. For some services, we may require full payment in advance.
5.3 Payment methods will be confirmed during the booking process. You agree to ensure that sufficient funds are available to cover all agreed charges.
5.4 If payment is not made when due, we reserve the right to:
Refuse to commence or continue with the services.
Apply reasonable late payment charges or interest on overdue amounts.
Retain possession of goods until payment is received in full where lawful to do so.
5.5 Any additional charges incurred due to extended time, additional items, waiting time, parking costs, or extra services requested on the day will be added to the final amount payable.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.
6.2 We may apply cancellation charges as follows, unless otherwise stated in writing at the time of booking:
No cancellation fee if you cancel more than 7 days before the scheduled service date.
Up to 50 percent of the quoted price if you cancel between 7 days and 48 hours before the service date.
Up to 100 percent of the quoted price if you cancel within 48 hours of the service date or fail to be available when we arrive.
6.3 If you request a change of date or time, we will try to accommodate your request but cannot guarantee availability. Changes may be treated as a cancellation and rebooking where we have incurred costs or lost opportunities as a result.
6.4 We reserve the right to cancel or rearrange a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or road closures. In such cases, we will seek to offer an alternative date or a refund of any amounts paid for services not provided. We will not be liable for consequential losses arising from such cancellation or rescheduling.
7. Customer Responsibilities
7.1 You are responsible for:
Ensuring that adequate and lawful parking is available for our vehicle at both collection and delivery addresses, including arranging permits where required.
Ensuring that properties are accessible at the agreed time and that lifts, stairwells and access routes are clear and safe.
Packing your goods safely and securely, unless we have specifically agreed to provide packing services.
Removing and safely disconnecting any electrical appliances, fixtures, or fittings prior to our arrival, unless otherwise agreed.
7.2 You must not ask our staff to undertake any act that is unsafe, unlawful, or outside the scope of the agreed services.
7.3 You are responsible for supervising the loading and unloading of goods if you wish to ensure that specific items are handled in a particular way or placed in certain locations. We will act reasonably but cannot be held responsible for misunderstandings where no clear directions are given.
8. Restricted and Prohibited Items
8.1 You must not include in your goods any items which are illegal, dangerous, highly valuable or unsuitable for transport. These include but are not limited to:
Explosives, flammable materials, gas cylinders, chemicals, or hazardous substances.
Stolen goods or items obtained unlawfully.
Cash, jewellery, watches, precious metals, valuable artwork, antiques, or other high-value items unless we have agreed in writing in advance.
Perishable goods, live animals, or plants, unless expressly agreed.
8.2 We reserve the right to refuse to handle or transport any item that we reasonably believe to be unsafe, unlawful, or not suitable for carriage.
9. Waste and Rubbish Regulations
9.1 We are a removal and transport service and not a waste disposal company. We will not carry general household waste, builders rubbish, or any items classified as controlled waste unless this has been specifically agreed and complies with applicable waste regulations.
9.2 Where we agree to remove items for disposal, we will do so in line with relevant UK waste management laws. We may refuse to remove items that are contaminated, hazardous, or not permitted for transport.
9.3 You are responsible for ensuring that any items presented for disposal are lawful for us to carry and are not hazardous or prohibited. You remain responsible for any penalties, costs or liabilities that arise from us unknowingly transporting waste in breach of regulations due to inaccurate information provided by you.
10. Our Liability
10.1 We will take reasonable care in handling and transporting your goods. However, our liability is subject to the limitations set out in this section.
10.2 We will not be liable for loss or damage arising from:
Inadequate or improper packing by you or a third party.
Normal wear and tear, scratching, scuffing or minor damage that is inherent in moving goods.
Pre-existing damage, defects, or weaknesses in items that were not apparent on reasonable inspection.
Loss or damage to items prohibited or excluded under these terms.
Events outside our reasonable control, such as weather, traffic, or acts of third parties.
10.3 Our liability for loss of or damage to goods, where established to be due to our negligence, will be limited to a reasonable cost of repair or replacement, up to a maximum value per item or per job, as notified at the time of booking or as otherwise set out in our current policy.
10.4 We will not be liable for indirect or consequential losses, including loss of earnings, loss of profit, loss of opportunity, or emotional distress.
10.5 You must notify us in writing of any loss or damage as soon as possible and, in any event, within a reasonable period after completion of the services. We may request evidence such as photographs, receipts, or repair estimates to assess your claim.
11. Insurance
11.1 We maintain appropriate insurance cover in connection with our services. Details of our cover and any applicable limits or exclusions are available on request.
11.2 It remains your responsibility to arrange additional insurance for your goods if you require cover beyond our standard limits or for items that are particularly valuable or fragile.
12. Access, Delays and Waiting Time
12.1 You must ensure that we have suitable access to the collection and delivery addresses at the agreed times. If we are delayed or prevented from carrying out the services due to access issues or other circumstances under your control, additional waiting time charges may apply.
12.2 We are not responsible for delays caused by factors beyond our control, including but not limited to traffic conditions, road works, accidents, weather, or delays caused by third parties.
12.3 If significant delays occur that prevent us from completing the job within the booked period, we may need to rearrange or charge for additional time, which will be discussed with you where possible.
13. Complaints and Dispute Resolution
13.1 If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we can seek to resolve it promptly.
13.2 We will investigate any complaint raised in good faith and may request supporting information. We aim to respond within a reasonable time and, where appropriate, offer an explanation, corrective action, or goodwill gesture.
13.3 If a dispute cannot be resolved directly between us, either party may consider seeking independent advice or using alternative dispute resolution methods before pursuing court action.
14. Data Protection and Privacy
14.1 We will collect and process personal information about you in order to provide our services, manage bookings, and handle payments and enquiries.
14.2 We will take reasonable steps to keep your personal information secure and will only use it for lawful purposes connected with our services, or as required by law.
14.3 By using our services, you consent to our use of your personal data in accordance with applicable data protection laws.
15. Changes to These Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force on the date your booking is confirmed.
15.2 Any material changes to our terms will be made available through our usual communication channels or on request.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except where consumer protection law provides otherwise.
By placing a booking with Man with Van Bickley, you confirm that you have read, understood and agree to these Terms and Conditions.
